Frequently asked questions.

Looking for more information? Feel free to email us at hello@sellingyourwardrobe.com

Benefits of selling with us

SYW prides itself on the following:

— SYW offers extensive communication via Instagram around details of their items for sale. I.e. supplying additional images, close ups, questions re. fit of an item and condition.

— SYW posts stories daily to their extensive audience and responds to communication in a fast manner.

— Processes all sales within 24 hours and advises the seller to ship the item within 1-3 business days.

— Has a thorough knowledge of the luxury market globally and advises their sellers and buyers on best pricing accordingly.

Is Authenticity Garaunteed?

We provide original receipts of purchase and where applicable authenticity cards. In the absence of these items, we authenticate the items via a third party.

What are your payment terms?

The buyer pays SYW for their purchase. The seller sends the item and provides tracking to SYW. Once the item is delivered, SYW aims to pay their sellers within 1-3 business days from delivery of their item.

What is your shipping policy?

Shipping is paid at the expense of the buyer. Where applicable the seller and buyer will discuss the requirement for shipping insurance on a case by case basis.

Visit the shipping page for more information.

How do returns work?

We do not accept returns for a ‘change of mind’ but we will assess your return if the item has been grossly misrepresented.